From guest rooms and lobbies with a ‘residential’ feel to restaurants with F&B elements, plus conference centers and office areas, fitness centers, spas and pools, and even exterior terraces, there is a lot to cover.

Staff training enhances the capabilities of employees and strengthens their competitive advantage. Effective training will improve the personal characters and professional abilities. Not only employees, management and organization would benefit from staff training, customers and guests benefit as well, because of the received quality services.

Technology plays an important role in the hospitality & Tourism industry. It allows hotels to offer better options and to understand the individual needs of different guests. Ultimately though, it is the service that differentiates good from great service and so technology must be applied with a human touch.